Privacy policy – RR Hotel Rooms

Privacy Notice

Last updated: 06/06/2023

RR HOTEL Rooms is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains rights available under applicable law and how to contact us if you have questions about how we use your information.

Information about RR hotels

In this privacy notice, references to “RR”, “RR HOTEL ROOMS”, “we” or “us” or “our” are to and its parent company and its subsidiaries (the “RR Group”). For company contact details, 8233217598, rrgroup38@gmail.com

Depending on where and how you interact with us (e.g. by using our app or by walking into one of our RR -branded accommodations or booking an RR – branded accommodation via a third party travel agency) different companies within RR will process your information. You can find out more about the RR companies that handle your information, including which company makes decisions about how your information is handled,

Scope of our privacy notice

This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, email, phone, walk-ins to RR -branded accommodations, booking an RR -branded accommodation via a third party travel agency, etc.). We may give you additional privacy notices if required for specific interactions.

If you book a stay through us at one of our partners’ guest houses, hotels and other lodgings (i.e. you stay at a property that is not RR -branded), that partner will use your personal data as shown in their privacy notice.

Ways in which we obtain personal information

We obtain personal information from you and from travel agents and others who book accommodation for you.

Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.

We obtain personal information from you through your interactions with us, including by telephone (please note that we record or monitor our calls for compliance and quality assurance purposes), by email, via our websites, via our apps, via post, via, social media or face to face e.g. in our RR -branded accommodations or when you meet an RR agent.

We also obtain your personal information from third parties such as:

others who book accommodation for you;
travel agencies through which you book RR -branded accommodation (www.rrhotelroom.com);
accommodation providers;
service providers who work with us in relation to our product or service; and
if your work role involves you booking corporate employee accommodation, third parties who identify you as the appropriate contact for marketing our services to your organisation.

Categories of personal information

We process two categories of personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:

standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and
special categories of information as defined by applicable law (e.g. if you have indicated a halal or kosher food preference or have chosen to let us know that you have a medical condition requiring special accommodations).

For further information on these categories of information, please expand this section

Purposes and lawful grounds of our processing personal information

We process your personal information for the purposes set out in this notice, based on the legal grounds set out under the Read More text. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below.

Legitimate interests

We process your personal information for a number of legitimate interests, including providing you with services, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate interests is set out below.

Marketing and Preferences

We may use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you.

If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the “unsubscribe” link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at (dataprotection@rrhotelrooms.com.

) to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at (dataprotection@rrhotelrooms.com.

)

Cookies and Other Tracking Technologies

We and our service providers use cookies and other tracking technologies to track information about your use of our websites and mobile application. For more information about our use of cookies

Do-Not-Track

Currently, our systems do not recognize browser do-not-track signals. You may disable tracking on the website by following the steps in the Cookie Statement or on the service provider’s own website.

Analytics and Advertising Services Provided by Others

Service providers provide us with audience measurement and analytics services that analyse your online interactions (both with the RR and other websites), serve you with tailored marketing and report on the performance of that marketing. We also use Google Place API to make suggestions based on your location or search strings

Sharing your information

We share your information within the RR Group and with others who help us provide services to you (e.g. your accommodation provider). We also share your information in accordance with the law. For more information on who we share your information with, please expand this section.

We share your information for the purposes set out in this privacy policy, with the following categories of recipients:

other members of the RR Group;
with accommodation managers to enable them to provide the services you request, e.g. we share your name and expected check-in time;
service providers who help deliver products or services on our behalf, entities who have partnered with RR in connection with services or a relevant promotional offering, as well as other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;
your contact if you use a referral feature;
the general public, if you submit content in a public forum, such as blog comments, social media posts, or other features of our services that are obviously viewable by the general public. For example, you may choose to use social sharing features and related tools which let you share your RR experience with other apps, sites, or media, and vice versa. Your use of these features enables the sharing of information with your friends or the public, depending on your social sharing service settings. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them;
entities where we have a duty to or are permitted to disclose your personal information by law (e.g. law enforcement officials, government authorities);
with the police in the exercise of their functions or with others as required by a court order;
other entities where we (or any member(s) of the RR Group) sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
entities in connection with any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the RR Group’s business, in which case personal data held by it about its customers or visitors to the website may be one of the transferred assets.

Where we share your personal information, appropriate protections will be in place to protect your personal information as required by data protection laws. Sometimes, we may share information in an aggregated, pseudonymised and/or anonymised form which cannot reasonably be used to identify an individual.

Questions

If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which we process information about you, please contact our Privacy Team at dataprotection@rrhotelrooms.com./ 8233217598

Changes to this Privacy Notice

This Privacy Notice is current as of the Last Updated date set forth above. We may change this Privacy Notice from time to time, so please be sure to check back periodically. We will post any changes to this Privacy Notice on our websites and our mobile applications.

Additional Information for European Union Individuals

The following sections provide additional information for individuals in the European Union or European Economic Area about our processing of their personal information.

Transfers outside of your country

RR uses global information systems. As a result, RR transfers your personal information to a country outside of your country and the European Economic Area (“EEA”, i.e. EU member states including Norway, Liechtenstein and Iceland) to India and Singapore for the purposes set out in this policy. Not all countries outside of the EEA have data protection laws that are similar to those in the EEA and they may not be regarded by the European Commission as providing an adequate level of data protection.

RR takes steps to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these safeguards include contractual safeguards. More information about these safeguards (including copies, where relevant) can be obtained by contacting [dataprotection@rrhotelrooms.com].

Retention period

We retain your personal information in accordance with RR’s records retention policies. However, there may be circumstances that mean we must retain your personal information for longer (e.g. if you make a claim in relation to a booking).

Your legal rights

Data protection laws in the EEA and some other countries provide EEA individuals with rights in relation to the information that RR holds about them on some computer and paper records. These include rights to access, correct, delete, restrict the use of, object to the use of, port to another person, and withdraw consent to the use of, your information. Exceptions may apply to these rights.

Data protection contacts

If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which we process information about you, please contact our Data Protection Officer and Privacy Team at [dataprotection@rrhotelrooms.com].

You also have a right to make a complaint to your local privacy supervisory authority. If you are in the EU, you can lodge a complaint with another supervisory authority which is based in the country or territory where:

you are living,
you work, or
the alleged infringement took place.